Saravanan’s musings and scribbles

It had a been a week since I got my Airtel Broadband at home. I am very happy with the service and this post is about my experience.

When I wanted to go for broadband, my friends suggested Airtel and told me about their customer service. I decided to go for it and visited their Koramangala office enquiring about their plans and tariff’s. It was on a Saturday and on Monday, their field in charge contacted me after the feasibility analysis. I filled in the form and immediately, the sales guy called their office and my details were entered in their system. On Tuesday, the cabling and telephone installation were completed. On Wednesday, modem and broadband configuration was completed and voila… I was connected to internet through broadband in 3 days. But for the broadband, BSNL informed that they need 15 days to provide a telephone connection and another 15days for the broadband connection. The same thing, Airtel provided in 3 days.

Airtel gave me another surprise when their customer service agent called me back to provide the update on my request. For the first time, I got a call from a customer service agent to provide the update on the customer’s request.

No wonder Airtel rules the telecom market in India.